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Responsible Gaming


Responsible Gaming

The fundamental principle and core objective of Hellas Horse Races Single Member S.A., a member of the OPAP Group, is to promote the principles of responsible gaming.

More specifically:

The Company enables the prudent participation in games only to adults. According to the General Regulation, the participation in conducting mutual betting for individuals who have not reached 18 years of age, is prohibited. In this context, it applies a special program to protect public from participating in its games.

Moreover, OPAP group applies to all its companies, including Hellas Horse Races Single Member S.A., a certification scheme for "Responsible Gaming", established for the protection of players worldwide.

Furthermore, the Company has an Information Point in its retail shops, where free informational material, for public awareness of the consequences of gambling and the guide for each mutual horseracing betting is available, in accordance with the applicable provisions.

If you wish to report an incident, you must complete the appropriate Hellas Horse Races Single Member S.A. form, which you can find and download at the bottom of this page.

Specifically, Hellas Horse Races Single Member S.A., has undertaken the following initiatives:

  • 1114 Help Line: Sponsored by OPAP S.A., this psychological support and tele-counseling help line operates under the auspices of the KETHEA-ALPHA program of the Rehabilitation Centre for People with Addictions. The 1114 help line aims at providing information and assistance with problems caused by an unnatural preoccupation with gambling to the players themselves, their family members and friends.

  • It carries out training seminars for OPAP S.A. retailers and informs its associates at other points of sale of its products how to identify signs of addictive behavior in players and how to inform them they require specialist help.

  • It enforces a strict ban at OPAP S.A. retail outlets prohibiting minors (under 18) from playing Hellas Horse Races Single Member S.A. games and binding its associates at other points of sale from selling its products to minors (under 18).

  •  It deters OPAP S.A. retailers and its other associates from the "aggressive" selling of its products (e.g. by exchanging winning tickets with new tickets, etc.) to customers.

  • It designs and realizes its product communication plan according to international Responsible Advertising and Marketing practices.

  • It applies Responsible Gambling Principles as outlined in the existing regulatory framework.

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